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Sponsorship – beware of England!

Jonathan Posner - Tuesday, July 06, 2010

Possibly the starkest warning of how sponsorship can all go horribly wrong – when you back the wrong horse, or should I say “football team” – it was amazing just how quickly the Flags of St George disappeared from cars, vans, pubs, houses and thankfully bodies too after England’s ignominious exit from the 2010 World Cup. I suspect that Mars would have liked to have waved a magic wand that would have removed the 3 Lions from millions of their confectionery bars and Carlsberg banish the unsmiling but heroic looking Capello & co from their multipacks. Nationwide certainly took little time in divesting itself of ties with our ignoble football team when they so quickly declined the opportunity to renew their Team England sponsorship.

 

Of course all these brands will argue and with good reason, that they benefitted from the long build up, the qualification, the anticipation of South Africa and all the attendant perceived glory that went with the high expectations, of both the England team as well as the tournament. And after all, no one can blame the sponsors for the poor showing of the team … can they?

 

Is it too much of a coincidence that the stars of Nike’s fantastic “Write the future” film – Ronaldo, Rooney, Ribery and Drogba have been the biggest disappointments of the “greatest show on earth” – perhaps they believed the hype so much that they thought their performances would be stage managed … actually having an opposition who wouldn’t lay down and die was too much of a surprise for them in reality! It would be really interesting to know whether Nike are feeling good about their involvement or are sitting there with egg on their faces – shall we put that down as a X not a tick?

 

However as we all know, in the marketing world, yesterday’s sponsorship or advertising is too often like a tabloid’s newspaper headlines – last night’s fish and chip wrapping, to be disposed of and instantly forgotten. Nevertheless I think that the overhyping and spectacular jingoism associated with many sports, but in particular football and especially England, needs to be reconsidered and a more balanced approach taken as to how sponsorships are exploited and communicated – in fact that’s probably what Nationwide had in mind all along with their Little Britain spoof advertising “Look he’s signed your England replica shirt (Capello) – I don’t like him” (response and the aforementioned article flung to the ground). They obviously knew something we didn’t about the outcome of England’s African adventure. Unfortunately all that pride was worth sweet FA in the end.

 

On a much more positive note on Sponsorship this Summer – my congratulations to Robinsons and their enduring, relevant and engaging association with tennis – 75 Years serving Wimbledon and an undiluted source of promotions, profile and product endorsement – even if our home grown sportsmen in this arena are as hopeless as their 2 footed or should that be 1 footed compatriots (with apologies to the one exception of course, Andy Murray – how he must have laughed at England’s Rake’s Progress in the World Cup!)

 

Andrew Orbell

Director, Sparkworks

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OXO - big tick or a cross?

Andrew Orbell - Tuesday, March 30, 2010
How to court controversy and make enemies ... or as I like to think of it, how to get a good discussion going!

"Anyone else irritated by what Oxo have done to their "cube" ? Enhanced branding but loss of product quality, not a good trade-off." This is what I posted on LinkedIn - using my maximum number of characters (another irritant) but of course it was just a taster of the reason why I believe there is an erosion of brand and product quality.

But I should start with the positives first - a brilliant idea to make the stock cube indelibly OXO, they have gained maximum use of the X from the product format, a final reminder, if you need it, before the stock hits the pot, so speak ...

And there you have the start of the problem. As an keen cook myself, one of the small pleasures of making a gravy or casserole has always been the gentle crumble of an OXO into the bubbling liquid in the pan - the new X cube seems to have a structural weakness caused by the shaving off of the edges and if you are lucky enough to get it unscathed out of the foil then it will soon disperse at the slightest rub of a finger, no lingering caress of a crumble.

I know, I am getting over-emotional about a bloody stock cube. However if it isn't enough that my product interaction satisfaction rating has been affected but my sense of value for money has been eroded along with the corners of the cube - how much money has been saved, how many more cubes are made out of the shavings? Is this after all more of a drive for profitability than a branding exercise?

Well now I've got that off my chest - it just goes to show how small changes to brands can really exorcises the consumer. Will I stop buying Oxo? Unlikely. Will I feel less attached to the brand? Probably not. But beware. My product formulation tantrum has unearthed rumblings out about the latest Oxo advertising. The creation of new family compositions has got a fair few people unhappy with a betrayal of what they have always seen as one of the bastions of British family life - not my particular beef ( so to speak) but undoubtedly someone will take this baton and cause more ripples in the OXO branding firmament. Let's hope the brand integrity doesn't crumble away as easlily as the new X shaped cube!!

Andrew Orbell
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Shopper Marketing - the Emperor's New Clothes?

Andrew Orbell - Tuesday, March 30, 2010

Well I never...

You are just not going to believe this, wait for it – a number of brands and retailers have discovered something called “Shopper Marketing” – apparently it is the magic key to unlock customers’ purses and wallets. And what sorcery it conjures, whether it is the epiphany of the “first moment of truth” – no that’s not when your first born makes his debut, it is actually when a shopper is first confronted with a product at the point of sale and the eminently practical and clearly understandable customer journey becomes the far more mysterious and alluring “path to purchase”.

I’m just having some fun really, after all reinventing itself and recycling good ideas is one of the things that marketing does best. The repackaging of good old fashioned sales promotion and retail marketing as Shopper Marketing ( thanks to P&G for that phrase)has given birth to a whole new clutch of agencies and specialists and arguably helped push promotional marketing higher up the food chain in terms of strategic decisions and budget prioritisation. But as someone who works at a Shopper Marketing agency said to me recently “the 50% of the job we spend discussing strategic stuff is really interesting, unfortunately we spend the other 50% of the time producing shelf barkers” or should that be “category fixturisation product amplifiers?”

Actually I am a fan of the more intelligent approach to what I prefer to call channel marketing and I am also hugely supportive of the drive to research and evaluate the effectiveness of promotional methods. However I would like some of the cloak of mystery dispensed with and more appreciation that really it is just another example of how promotional marketing has “grown-up” and is making its mark in the strategic development of marketing plans. When I asked the European Category Director of a well known FMCG company recently what she thought of the current fascination with Shopper Marketing her reply was “what?” I did explain and she replied “oh you mean the trade marketing and promotions we used to do in the UK” ... precisely. Emperor’s new clothes I think! Anyone for Consumer Persuasion Communication (Advertising in old money).

Andrew Orbell 

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A rant about road signs.

Jonathan Posner - Thursday, February 18, 2010
How is it that the Highways Agency, local councils and sundry other bodies are able to put up so many confusing / unneccessary road signs telling you things like 'raised steelworks in carriageway' (what ON EARTH does THAT mean?), but when they send you on a 40 MILE DIVERSION off the A303, they can't manage to put a diversion sign on ALL the roundabouts?

Which is why I and several other motorists in front of me, spent time going round and round various roundabouts in the Shepton Mallett / Frome area last night, trying to decide which exit to take - in the vague hope we'd see another of the little black-diamond diversion signs somewhere up ahead and breathe a sigh of relief that somehow - without help from the Highways Agency - we were still going in the right direction.

And don't say 'what about the sat-nav?' - all that wanted to do was take me back to the closed bit of the A303 - so a fat lot of good that was.

Glad I got that off my chest.

Jonathan
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Can Social Networking make you thin?

Jonathan Posner - Wednesday, February 17, 2010
I am a great fan of taking a logical argument and seeing how far you can credibly push it (example: People with dogs tend to live longer. Good quality dog food can help the dog to live longer. Therefore, buy good quality dog food and you'll enjoy a longer life... hmm, possibly this takes credibility too far).

So I was interested to read that Facebook Is the Web’s Ultimate Timesink on Mashable, and it got me thinking. If more people are spending time on Facebook at work, then perhaps this is over their lunch-break. When you eat, it can take up to half an hour before your stomach tells your brain you're full. That's one of the reasons why we get over weight - we keep eating despite being full - our brain just hasn't worked it out yet. So if you are munching on a sarnie, browsing Facebook and so not thinking about food, then the half hour can go by before you reach for the packet of crisps... and decide that actually - you don't want them!

Ergo - being on Facebook makes you thin!

I thank you.

Jonathan
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What's brown and steamy and is found in saturday?

Jonathan Posner - Saturday, January 02, 2010
In my quest to find truly shocking examples of poor communication, I remembered this one from my childhood and I swear it really happened.

I was watching tv with my dad and the channel we were watching ran some trails for forthcoming shows - on the following saturday.

Some smart-arse in graphics had decided to start the trail with a large blow-up of the word 'saturday', bleeding off the screen at either end, which then pulled back to become fully readable within the frame.

Unfortunately, they opened on the middle four letters of 'saturday'. So we were amazed as this particular 4-letter word appeared on our screen for a second or two, before pulling back and revealing the whole word.

I wonder if anyone else saw it and thought, as I did, that perhaps it was not such a good idea...

Jonathan
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Throwing down the gauntlet's

Jonathan Posner - Thursday, December 31, 2009
Communications.

It's what we do at Sparkworks.

Our clients trust us to create clear, compelling communications for them. So you can imagine how much it winds me up to see so many unclear, confusing, ill-thought-out, patronising, idiotic messages out there.

I am not just talking about ungrammatical communications (does ANYONE know how to use an apostrophe correctly? - Tesco, Staines; f.y.i. the plural of sofa is not sofa's). I could cope with those because so often the people who write them have not been taught differently. No, what really makes my blood boil is the communications where someone who should have known better puts a message out there without thinking it through.

So I am issuing a challenge: bring me examples of bad communication. The kind of messages that make us laugh or make us cry. The kind where the communicator thinks they've done their job just by putting words on paper, into a microphone or onto a screen.

I'll give you a few to get you started:

  • Road congestion. 'Motorists are advised to stagger their journeys'... What? Keep stopping along the way? Or ring up every other motorist first and agree that you'll start at 5-minute intervals? Give me strength.
  • The dot-matrix sign that must have cost £20,000 or £30,000 on the way into Windsor that tells us 'Seat belts save lives'. Yes, and so do airbags - only, wearing a seatbelt is a legal requirement. Legally you don't have an option not to wear it, so why spend so much of our money telling us what we already know and are legally obliged to do anyway?
  • 'Using a hand drier is more hygenic and saves litter'. Yes, but it's only more hygenic if your jeans are clean - because theat's where you actually dry your hands! (Incidentally, I would give an award to the army of hand-dryer salesmen out there. Those guys can really sell - have you ever (Dyson Airblade excepted) found one that truly works? I'd love to hear their sales pitch).

There's got to be thousands more - let's hear them!

Jonathan

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Is PR part of marketing or vice versa?

Jonathan Posner - Tuesday, December 15, 2009
I recently saw a post on a blog suggesting that PR (free) works and advertising (expensive) doesn't.

Spending money on advertising results in:
- Guaranteed exposure for your brand
- Conformity to brand guidelines
- Guarantee of correct message.

PR is definately a part of a well-executed marketing stategy:
- It can create awareness of the brand / product BUT the way your brand is presented is in the hands of journalists, sub-editors, editors etc and they have a different agenda to yours - so be prepared to accept that the brand identity may not be presented as you would wish!
- It has the implied endorsement of being editorial, BUT it can suffer if a bigger news story breaks and bumps it out of the media!
- It can be free to place BUT isn't 'free' if you are paying a PR agency!

If you want a good marketing strategy, you need to
- Define your audience; their needs / wants / desires
- Define how your brand meets these - ideally in a unique way
- Understand the key insight that motivates your audience to act
- Communicate your message in ways that reaches them cost-effectively.

PR can be a part of this - and probably should be - but advertising, DM, Social Media, Web, literature, in-store, etc should all be considered in the mix.

Any campaign founded solely on PR might work - just - but any campaign that uses a range of appropriate media is much more likely to succeed.

Consumers don't differentiate where they see a brand message - so why should we marketers?
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Who owns the brand?

Jonathan Posner - Thursday, November 19, 2009
A discussion in the office about the renaming of a well-known football stadium - attaching the brand name of a corporate sponsor by use of the @ symbol - got me thinking about who owns the brand? I mean really owns the brand?

I grew up in a small sailing village on the east coast of Essex, and in the middle of the high street there was a general store called Newman's. Over the years it changed hands many times - and the fascia changed accordingly. Various names came and went - but to us it was always Newman's. So, irrespective of the name it traded under, if there was a general store in that particular building, it was 'Newman's'. The owners of the business could call it what they liked, but they couldn't change its core identity because the the die-hard residents never bought into the change.

I think this illustrates the point that a brand is what its audience sees/thinks/feels about it, not necessarily what the owner calls it. For much loved, cherished brands, this can be a real problem if they want to change - or even to dissappear. Look at the power of consumers in bringing back brands like Whispa and Golden Nuggets. Change for these brands has to be gradual, in small steps like Kit-Kat or Weetabix, not giant leaps like Marathon > Snickers.

Understanding how cherished your brand is, is therefore critical - do you own your brand and have the power to change it, or will your customers simply ignore the change and continue to see it as it was before?

Jonathan


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Keeping Positive first and foremost

Andrew Orbell - Thursday, March 19, 2009

Keeping Positive first and foremost

What a joy to be in a small creative agency working with bright, like-minded and experienced people. And the timing couldn’t be better. Everyone knows just how grim things are at the moment and frankly if like me, you are sick of the constant negative barrage that is being pumped out, I’ll try to keep references to it at a minimum.

Of course the reality for all of us in marketing is that our budgets have got to work harder than ever. That means if you are a brand manager or indeed an agency principal, you will be held to account more than ever before for the efficacy of your promotional campaigns. Can we justify the spend? Did we achieve a return on marketing investment? Was the budget allocated wisely? What % was actually spent on reaching the audience vs developing the activity? These are all the sorts of questions that will need to be answered. We understand this only too keenly and our success in these difficult times will be judged on how successfully we demonstrate we are taking good care of your budgets to build sales.

Anyway enough doom and gloom. The fact is that business will continue and we want it to be as convivial and stimulating as possible. We won’t be bogging you down in red tape and process, but be assured that we have plenty of experience and nouse to ensure your campaigns are delivered on time, at great value with the minimum of fuss – whilst looking fabulous! That’s why I’m here and hopefully you will find out what a great choice I’ve made when you choose to give us a go on something, however large or small.

Andrew Orbell

 

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Recent Posts

  • Sponsorship – beware of England!
  • OXO - big tick or a cross?
  • Shopper Marketing - the Emperor's New Clothes?
  • A rant about road signs.
  • Can Social Networking make you thin?
  • What's brown and steamy and is found in saturday?
  • Throwing down the gauntlet's
  • Is PR part of marketing or vice versa?
  • Who owns the brand?
  • Keeping Positive first and foremost

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